Refund Policy

Starting an Authorized Return

Customers dealing with scrubdaddy should understand that approved requests receive a prepaid return label or another no-cost return method; where relevant, a parcel should not be mailed before the store provides written authorization; where relevant, customers should first contact support@scrubdaddydock.shop or 870-318-1288.

Your 30-Day Choice

In administering this policy, scrubdaddy confirms that the voluntary return window remains open for 30 days following receipt; where relevant, an exchange may be requested during that same 30-day period.

Order Cancellation Point

For transparency, scrubdaddy records that once dispatch occurs, the return and refund process in this policy applies; cancellation requests are accepted while the order remains unshipped.

Inspection and Refund Timing

The operating rule used by scrubdaddy is straightforward: posting by the customer's financial institution can take additional time; at the same time, once approved, the refund is issued to the original payment method within 5-10 business days; returned merchandise is inspected when it reaches the authorized return location.

Who Pays Return Shipping

Under this policy at scrubdaddy, the merchant also pays when an item is damaged, defective, incorrect, incomplete, missing from the shipment, or otherwise nonconforming; additionally, the merchant pays return freight for an authorized voluntary return or exchange, so the customer is not charged.

Items Outside the Voluntary Return Program

Customers dealing with scrubdaddy should understand that the exclusion list never overrides consumer rights for a defect, damage, wrong shipment, or omitted item; the voluntary return option excludes custom items, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive goods.

Authorized Return Address

As part of the service commitment made by scrubdaddy, the standard authorized-return location is 818 Valley Ln, Stockton, Missouri, 65785, United States; for completeness, customers should use another facility only if written authorization identifies it.

Business Contact Record

Customers dealing with scrubdaddy should understand that telephone support is available through 870-318-1288; as a related safeguard, customer correspondence may be sent to support@scrubdaddydock.shop; the complete physical address, also used for approved returns unless written instructions say otherwise, is 818 Valley Ln, Stockton, Missouri, 65785, United States; additionally, this website is operated for customers by scrubdaddy.