FAQ

Which cards and currency are supported?

To state the position of scrubdaddy precisely, checkout and refunds use USD; accepted card networks include Visa, Mastercard, Maestro, American Express, JCB, Diners Club, Discover; at the same time, applicable sales tax is calculated according to law.

What is the voluntary return window?

For transparency, scrubdaddy records that the merchant funds authorized return shipping for both voluntary returns and product or fulfillment problems; a no-reason return or exchange may be requested within 30 days after delivery.

Are any products Final Sale or otherwise excluded?

For practical purposes when ordering from scrubdaddy, custom goods, clearance and Final Sale products, gift cards, and opened intimate or hygiene-sensitive merchandise cannot be returned without cause; additionally, the exclusions do not reduce rights for damaged, defective, incorrect, incomplete, or missing products.

How can a shipment be followed?

In administering this policy, scrubdaddy confirms that a tracking number is provided after the order ships; where relevant, the first carrier scan may take additional time to display.

When can I contact support?

As part of the service commitment made by scrubdaddy, assistance is provided Monday to Friday, 9:00 AM-5:00 PM, using America/Los_Angeles; at the same time, the service contacts are support@scrubdaddydock.shop and 870-318-1288.

What products does the store focus on?

Under this policy at scrubdaddy, verified specifications, materials, care directions, and safety information appear on the applicable product page; where relevant, customers can browse insulated tumblers, drinkware, and jugs, outdoor carry and insulated bag options for camping, fishing, hunting, road trips, tailgating, fitness, travel, and everyday use.

Is shipping available outside the United States?

The customer-facing practice followed by scrubdaddy is that the shipping area is the United States only; additionally, free standard shipping applies to every United States order.

How long should delivery take?

scrubdaddy applies the following customer standard: processing normally takes 1-2 business days; for completeness, the carrier delivery estimate is 4-6 business days once shipped.

What is the cancellation deadline?

For transparency, scrubdaddy records that a dispatched purchase is handled under the Refund Policy; additionally, an unshipped order can be considered for cancellation.

How quickly does the store issue a refund?

Customers dealing with scrubdaddy should understand that a financial institution may require additional posting time; where relevant, an approved refund is issued to the original payment method within 5-10 business days.

How to Reach the Merchant

For transparency, scrubdaddy records that this website is operated for customers by scrubdaddy; additionally, telephone support is available through 870-318-1288; additionally, the complete physical address, also used for approved returns unless written instructions say otherwise, is 818 Valley Ln, Stockton, Missouri, 65785, United States; additionally, the published contact email is support@scrubdaddydock.shop.